Job Introduction
As the Operations Manager, you will hold a pivotal leadership role, overseeing the complete catering operations for a designated region of Primary and Secondary school contracts. Reporting to the Senior Operations Manager, you will be responsible for leading our teams in delivering the highest quality food and service. This role requires creative flair, originality, and the strategic ability to make a significant impact within the school catering industry.
Role Responsibility
The Operations Manager is accountable for driving performance, profitability, and service quality across the region:
Ensure all contracted services are adhered to, flawlessly delivered, and enhanced to exceed client, customer, and company expectations.
Provide outstanding support and guidance while managing teams to ensure a consistently fantastic dining experience for students and staff, aligned with all company standards.
Continually review the performance and profitability of each contract. Implement controls to manage costs while ensuring the highest level of service quality.
Ensure the highest quality food offerings and reflect high-street trends and modern dining preferences.
Manage and support the development, progress, and performance of all line reporting managers.
Support the sales function in both retaining existing business and securing new contract wins.
- Ensure stringent compliance with all Health & Safety and Hygiene procedures and standards.
The Ideal Candidate
We are looking for somebody who shares our passion for maintaining the highest standards of food and service for our customers, along with the following:
- Previous experience in managing and developing teams, preferably in the catering industry
- A natural positive leader who can demonstrate great teamwork
- Client relationship management experience
- Excellent stakeholder management, both internally and externally
- Experience dealing with HR matters, ie grievances & performance
- Sound IT knowledge and experience in using different programmes
- Full clean driving licence
We expect all staff to share our commitment to safeguarding and promoting the welfare of children/young people, and an enhanced DBS disclosure will be sought by the company. Please also note that it may be necessary for this role to be removed before the closing date due to the volume of applications we receive.
About the Company
We’re a specialised school catering company with a deep passion for high-quality food, dedicated to fostering a community spirit and driving a mission to instil pride back into school kitchens across the UK.
Our success is powered by an exceptional and highly valued team. We boast a diverse range of experts, skills, and abilities, all united by our common goal of creating a significant impact and stirring innovation within education catering.
We are committed to maintaining uncompromisingly high standards—both in the culinary excellence and in the professional management and safety of our kitchens. This is supported by our dedicated team and reinforced through regular support and targeted training, ensuring our on-site teams possess the precise skills needed to deliver the performance we expect.
We actively seek individuals with creative initiative and growth ambition. We offer exciting opportunities designed to attract strategic thinkers and bold movers ready to advance their careers with us. If this vision resonates with you, we encourage you to connect with our team.